Peggy Honoré paid her insurance premiums on-time, every month for more than a decade, but in the months after Hurricane Ida tore the roof off her Destrehan home, she’s struggled to get her insurer to call her back, answer her questions or respond to her claims.
Twelve weeks out from the storm, Honoré has been shuffled between five different insurance adjusters, and each time she’s given a new point of contact, it’s as if the claims process starts anew.
“I feel like it’s a stall tactic to keep them from acting upon your claim,” Honoré said. “It just prolongs making a decision about anything.”
Oftentimes, policyholders will interact with at least two adjusters after submitting a claim. The first investigates damages on-the-ground, taking photos and measurements, and submitting a report with cost estimates. Then, a desk adjuster, working remotely, evaluates the field report and makes a decision about whether to cut a check.
But for Honoré, and countless other policyholders across southeast Louisiana, the claims review process hasn’t been so simple.
She’s gone weeks at a time hearing nothing from her adjuster, despite repeatedly reaching out. And more than once, her insurer, Maison Insurance, has assigned her a new adjuster without notice.